When you are bringing your pet to the hospital because he or she is having surgery, it can be concerning. Hopefully this will help you to understand what to expect. For every appointment, when you walk in you will be greeted by our friendly reception staff. If this is your first visit, they will have you fill out our client registration form. Then they will let our experienced veterinary technicians know that you and your pet have arrived.
The veterinary technician will weigh your pet, get a temperature, heart rate, and respiratory weight. For planned surgeries, the technician will have a treatment plan and anesthesia consent form to go over with you and for you to sign. You can view the anesthesia consent form here. (would have blurb about not needing to print it, unless some clinics are still using it. There would also be the description on what the additional services are and the benefit.) The treatment plan consists of any procedures and diagnostics associated with the surgery, along with the costs, to help you make the best decisions for your pets surgery and safety. The technician will then take the medical information to the treatment area while you get to stay with your pet in the exam room. The technician will relay your concerns to the doctor, and input it into the computer. Then the doctor and technician will come in to the exam room to perform a complete physical exam to assess your pet for surgery. At this point, we will bring your pet to the treatment area and you can leave the hospital.
In some instances, the doctor may have recently seen you and your pet, and will allow for a “direct admit”. During a direct admit a technician will have a treatment plan and anesthesia consent form to go over with you and for you to sign. Once completed, you the technician will bring your pet to the treatment area to obtain the temperature, heart rate, and respiratory rate.
When the surgery is completed, we will call you and schedule a discharge appointment. When you arrive for the discharge appointment, you will visit the reception staff for payment. Then our technician will go over the post surgical instructions with you. Once all of your questions have been answered, we will bring your pet to you to snuggle and go home with.